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Remote Control Software Satisfies Large Enterprise Mobility Requirements

Bomgar's Help Desk Support Solution Enables the Success of Mobility Initiatives With Superior Security, Architecture, and Integration

RIDGELAND, MS -- (Marketwire) -- 11/12/08 -- The notebook market hit a new high in 2008's third quarter and, for the first time, surpassed the number of desktops being shipped into the U.S. by desktop/notebook vendors. While the notebook market has traditionally been driven primarily by consumers, the commercial sector also jumped on the bandwagon last quarter, highlighting the pivotal role of mobility in enterprise strategy. For mobility initiatives to succeed, remote control software that meets enterprise requirements is also pivotal. Many are turning to Bomgar.

Although a significant percentage of large enterprises have remote control software, most of the solutions on the market do not have the secure architecture or integration and administrative options they need.

Routing company data through a third party, for example, can open up security holes that are in violation of HIPAA, Sarbanes-Oxley and other regulations. While other security measures may be otherwise adequate, companies are also responsible for the security measures of vendors. If data is compromised, however, the company still bears full liability, not the third party vendor.

Bomgar's appliance-based remote control software is housed on company premises under the same security measures afforded other internal applications. It also leaves no footprint after a support session, each of which is protected with 256-bit AES SSL encryption, and does not route any company data through a third party.

Granular management of support rep privileges and group policies further enhance internal security measures, as do logs and video recordings of remote control sessions. This data enables precise auditing for both internal and compliance purposes.

Integration of Bomgar's remote control software is also problem-free. Whereas it may take months to integrate other solutions into the existing infrastructure, Bomgar's open API, ability to integrate with BMC® Remedy® Service Desk, plug-ins created with Bomgar's SDK, plus LDAP, RADIUS, and Kerberos integration, make the integration process painless. Companies can also fully customize Bomgar's customer-facing elements seamlessly.

While the success of mobility initiatives is pivotal to maintaining the competitive edge, especially in today's economic climate, large enterprises deploying solutions that don't fully meet their requirements is time-consuming and expensive. Bomgar's remote control software meets those requirements while enabling reps to offer superior cross-platform service.

For more information on how Bomgar's help desk support software can fulfill enterprise mobility requirements, visit

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Melissa Dent
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